Terms of Service
Please read these Terms and Conditions carefully before using the Professional Solar Services website or engaging our services.
Professional Solar Services is a trading name of A.S.A.P. Air-conditioning and Electrical Services Pty Ltd, ABN 35 158 118 408.
1. Agreement to Terms
By accessing our website or requesting a quote, you agree to be bound by these Terms and Conditions. If you disagree with any part of the terms, then you may not access the service.
2. Services & Quotes
● We provide solar system diagnostics, repairs, and maintenance across the Gold Coast and Tweed Coast.
● All quotes provided via the website are free and carry no obligation.
● Initial estimates may be subject to change upon physical site inspection. We will always provide an honest diagnosis and confirm final pricing before commencing any repair work.
We also design, supply and install new solar PV, battery storage and EV charging systems. Supply and installation of new systems is covered by our written customer agreement, which you receive with your quote. If anything in these website terms differs from your signed customer agreement, the customer agreement applies.
3. Warranty
We take pride in our workmanship. Professional Solar Services offers a 5-Year Workmanship Warranty on our repair labor. Parts and hardware are subject to their respective manufacturer warranties. This warranty does not cover damages caused by severe weather events, third-party tampering, or pre-existing system flaws unrelated to our specific repair work.
For new system installations, the warranty terms are set out in your customer agreement.
4. SAA Accreditation
All electrical and solar repair work is conducted by or under the direct supervision of SAA Accredited. We adhere to all Australian standards and safety regulations.
5. Limitation of Liability
To the maximum extent permitted by law, Professional Solar Services shall not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the services.
Nothing in these terms limits your rights under the Australian Consumer Law, including the consumer guarantees.
6. Governing Law
These terms are governed by the laws of the state in which the services are provided, either New South Wales or Queensland.
7. Complaints
If you are not satisfied with our products or services, please let us know so we can make it right. You can contact us by phone on 0410 088 101 or email [email protected]. Our full Complaints Handling Policy, including timeframes and how to escalate a complaint, is available at prosolarservices.com.au/complaints
8. Contact Information
If you have any questions about these Terms, please contact us:
Professional Solar Services
PO Box 1480 Burleigh Heads QLD 4220
Phone: 0410 088 101
Business address: 46 Inlet Drive, Tweed Heads West NSW 2487
Email: [email protected]